Refund Policy

Custom Orders
Because each tumbler is handmade and personalized, all sales are final once production begins. We do not accept returns, exchanges, or cancellations for custom items.

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Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 3 days of delivery. Include photos of the item and packaging so we can make it right. Depending on the situation, we may offer a replacement or store credit.

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Non-Returnable Items

• Custom and personalized products

• Items damaged through misuse (dishwasher use, dropping, extreme heat, etc.)

• Sale or clearance items

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Refunds (if applicable)
Refunds are only issued if a replacement cannot be provided. Once approved, a credit will automatically be applied to your original payment method within 7 business days.

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Questions?
If you have any concerns about your order, please contact us at [Your Email Address]. We’re here to help!